@ahmadhassan22
Insolvency Drafter at The Insolvency Group Ltd, preparing insolvency proposals and guiding client cases from initial calls through documentation.
PakistanAt The Insolvency Group Ltd, I manage client cases from initial lead calls through drafted insolvency proposals. I conduct telephone consultations, prepare documentation, and coordinate with clients to gather documents and progress cases.
At PayActiv (SDS-IT), I resolved technical inquiries and streamlined Salesforce operations for users. I also supervised teams during supervisor absences to maintain operational continuity.
Work history, roles, and key accomplishments
The Insolvency Group Ltd
Nov 2025 - Present (11 months)
Managed client cases end-to-end, from initial lead calls through to drafted insolvency proposals. Conducted detailed telephone consultations and prepared accurate insolvency documentation in line with internal requirements.
PayActiv (SDS-IT)
Nov 2021 - Nov 2024 (3 years)
Resolved 50+ daily technical inquiries with 95% user satisfaction, ensuring prompt issue resolution. Streamlined Salesforce operations for 500+ users, reducing ticket resolution time by 20%.
YQ Now Group (Elite Airport Concierge)
Jan 2021 - Oct 2021 (9 months)
Managed 200+ client requests monthly with tailored solutions, sustaining a 98% satisfaction rate and <1% service failure. Strengthened client loyalty through proactive issue resolution and cross-team coordination.
Ibex
Aug 2019 - Dec 2020 (1 year 4 months)
Processed 1,000+ warranty claims for Fortune 500 clients, improving retention and boosting team output by 18%. Reduced interdepartmental delays by 35% through workflow optimization.
Degrees, certifications, and relevant coursework
HSSC, Pre-Engineering
2016 - 2018
Completed HSSC in Pre-Engineering from Sir Syed College Wah Cantt from 2016 to 2018.
English EF SET Certificate, English
Grade: C1 Advanced
Earned the English EF SET Certificate at C1 Advanced level.
Basic Google Analytics, Google Analytics
Completed Basic Google Analytics certification.
B2B Client Success Management, Client Success Management
Completed B2B Client Success Management certification.
Software and tools used professionally
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