Ahmad Abdelwahab

I am a customer-focused and results-driven professional with over two years of experience in delivering exceptional customer service in fast-paced environments. My expertise lies in problem-solving, resolving customer issues, and enhancing overall customer satisfaction. I am currently seeking a position as a Customer Service Associate at Alborg, where I can leverage my skills in communication and customer relationship management.

In my role as a Customer Service Associate at Alborg, I provided top-tier customer support through various channels, assisting an average of 50+ customers daily. I resolved inquiries and complaints in a timely manner, achieving a 95% customer satisfaction rating. My collaboration with cross-functional teams ensured swift resolutions to complex issues, contributing to improved service efficiency and customer retention. Additionally, I took pride in training and mentoring new team members, sharing best practices to enhance overall team performance.

Previously, as a Customer Support Representative at Emmar, I handled high volumes of inbound calls and processed orders, returns, and refunds efficiently. My proactive approach to listening to customer feedback led to significant improvements in service quality, reducing call resolution times by 20%. I consistently exceeded team targets, achieving a 30% success rate in converting inquiries into sales and assisting in the development of a new FAQ system that reduced repetitive inquiries by 25%.