At Amawaterways, I handle guest check-in and check-out, coordinate daily deliveries for all departments, and support hotel management and crew with administrative and operational tasks.
I handle guest requests and service issues while maintaining accurate records and communicating across departments. I’m comfortable with repetitive work and working efficiently under pressure.
Previously, I was a Cruise Travel Agent at Arrivia, customizing cruise vacations and managing bookings, payments, and customer communications. At Concentrix, I conducted quality monitoring and root cause analysis, prepared Power BI reports and dashboards, and led weekly client calibrations.
