Agnes Mawusi Dzamboe
@agnesmawusidzamboe
Assistant Operations Manager at Acral Courier Centre who oversaw daily operations and supported staff, budgets, and reporting.
GhanaWhat I'm looking for
At Acral Courier Centre, I worked as an Assistant Operations Manager, overseeing daily operations and supporting staff through hiring, training, and scheduling.
I also managed budgets and expenses, prepared operational reports, and helped identify and implement improvements to operational efficiency.
At Zuzo Company Limited, I handled customer service and data entry, including responding to inquiries, processing orders, and maintaining accurate customer records.
Earlier, I supported customers at Zoobashop. Com and Superprice. Com. I was awarded Best customer service staff at Zoobashop in 2020, and I’m currently studying Community Based Rehabilitation and Disability Studies at University of Education - Winneba.
Experience
Work history, roles, and key accomplishments
Assistant Operations Manager
Acral Courier Centre
Oct 2021 - Dec 2022 (1 year 2 months)
Managed and supervised staff, oversaw daily operations, and implemented process improvements to enhance operational efficiency. Managed budgets, tracked expenses, and enforced safety protocols.
Customer Service And Data Entry Personnel
Zuzo Company Limited
Dec 2019 - Aug 2021 (1 year 8 months)
Responded to customer inquiries, resolved complaints, and processed orders. Accurately entered and maintained customer data, performed quality checks, and assisted with data analysis.
Customer Service Support
Zoobashop. Com
Oct 2018 - Nov 2019 (1 year 1 month)
Handled customer inquiries and complaints, provided product information, and escalated technical issues. Documented interactions in CRM and met service level agreements.
Customer Service
Superprice. Com
Jun 2017 - Sep 2018 (1 year 3 months)
Responded to customer inquiries, resolved complaints, and processed orders, returns, and exchanges.
Education
Degrees, certifications, and relevant coursework
University of Education - Winneba
Degree, Community Based Rehabilitation and Disability Studies
Currently pursuing a degree in Community Based Rehabilitation and Disability Studies under Special Education.
Alison
Diploma, Operations and Supply Management
2024 - 2024
Earned a Diploma in Operations and Supply Management.
Alison
Diploma, Customer Service
2023 - 2023
Earned a Diploma in Customer Service.
O'Reilly Senior Secondary School
WASSCE, General Arts
2014 - 2017
Completed the West African Senior School Certificate Examination (WASSCE) in General Arts.
Christ Our Savior Reform Academy
BECE, General Education
2011 - 2014
Completed the Basic Education Certificate Examination (BECE).
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
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