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@afzalfirdhous
I'm currently holding a position as Systems Engineer in a leading IT company
I am an experienced IT professional with a background in service desk operations and technical support. Currently working as a Systems Engineer (Service Desk), I specialize in resolving technical issues for end users, including password resets, troubleshooting O365, Azure, and Outlook-related problems. With hands-on experience in IT service management, I ensure smooth IT operations by efficiently handling user requests and incidents.
Previously, I worked at HCL as an Analyst (2022-2024), where I gained valuable experience in IT support, customer service, and problem resolution. My ability to quickly adapt to new technologies and my enthusiasm for learning make me an asset in any IT support environment.
I am passionate about technology, eager to expand my knowledge, and always looking for opportunities to improve IT processes. My goal is to move into more advanced IT roles, leveraging my technical expertise to provide high-quality solutions.
Key Skills:
✅ IT Service Desk Support
✅ Office 365 & Azure Administration
✅ Troubleshooting & Problem Resolution
✅ User Account Management
✅ Incident & Request Handling
✅ Customer Service & Communication
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Work history, roles, and key accomplishments
Brendan IT
May 2024 - Present (1 year 6 months)
As a Systems Engineer, I responded to IT support calls from users across 100 clients, troubleshooting issues like password resets and MFA setups. Managed user accounts and utilized ServiceNow for incident tracking, ensuring compliance with client-specific protocols.
HCL TECH
Jul 2022 - May 2024 (1 year 10 months)
Handled global access management for users, responding to tickets in ServiceNow. Provided remote solutions and access for various applications, including Active Directory and SQL Administration.
Virtusa Pvt Ltd
Sep 2021 - Jul 2022 (10 months)
Supported end users with hardware and software issues on laptops and MacBooks. Ensured compliance and connectivity of workstations while troubleshooting network issues.
Bharthi Airtel Pvt Ltd
Jan 2018 - Jan 2022 (4 years)
Handled outbound calls and retention customers, guiding them about new products and features. Developed excellent communication skills through customer interactions.
Degrees, certifications, and relevant coursework
Diploma, Software Engineering
2017 - 2017
Completed a Diploma in Software Engineering, gaining foundational knowledge in software development and programming principles.
Diploma, Software Engineering
2017 - 2017
Pursued a Diploma in Software Engineering, focusing on various aspects of software technology and development methodologies.
Software and tools used professionally
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