afsana borsha

I am a dedicated Technical Support Engineer with over five years of experience in delivering exceptional customer service and resolving complex technical issues. My expertise lies in problem-solving, troubleshooting, and cross-team collaboration, which has enabled me to effectively diagnose challenging technical problems and implement effective solutions.

In my current role as a Senior Technical Support Specialist at Ollyo, I have designed and implemented customer support strategies, mentored junior staff, and optimized communication between support and development teams to enhance operational efficiency. I take pride in creating user-friendly documentation and troubleshooting guides that improve the customer support experience.

With a Bachelor of Science in Computer Science & Engineering, I have a solid technical foundation complemented by my proficiency in various tools and technologies, including HTML5, CSS3, JavaScript, and CRM applications like Zendesk and HubSpot. I am passionate about continuous learning and development, and I strive to contribute positively to my team and organization.