Open to opportunities

afsana borsha

@afsanaborsha

Message

Dedicated Technical Support Engineer with over 5 years of experience.

Canada

Message

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated Technical Support Engineer with over five years of experience in delivering exceptional customer service and resolving complex technical issues. My expertise lies in problem-solving, troubleshooting, and cross-team collaboration, which has enabled me to effectively diagnose challenging technical problems and implement effective solutions.

In my current role as a Senior Technical Support Specialist at Ollyo, I have designed and implemented customer support strategies, mentored junior staff, and optimized communication between support and development teams to enhance operational efficiency. I take pride in creating user-friendly documentation and troubleshooting guides that improve the customer support experience.

With a Bachelor of Science in Computer Science & Engineering, I have a solid technical foundation complemented by my proficiency in various tools and technologies, including HTML5, CSS3, JavaScript, and CRM applications like Zendesk and HubSpot. I am passionate about continuous learning and development, and I strive to contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Specialist

Current

ollyo

Oct 2019 - Present (6 years 3 months)

I have 5+ years of experience in technical support and customer service. I have proven ability to resolve complex technical issues.

Joomla HTML CSS Troubleshooting QA Testing

Customer support engineer

Genex Digital

Jan 2019 - Sep 2019 (8 months)

Provided technical support and customer service, resolving complex technical issues and improving team support strategies through mentoring and QA testing.

Technical Support Customer Service QA Testing Mentoring MS Office Google Workspace Excel HTML CSS JavaScript

Education

Degrees, certifications, and relevant coursework

Ahsanullah University of Science & Technology

Bachelor of Science, Computer Science & Engineering

2013 - 2017

Studied Computer Science & Engineering at Ahsanullah University of Science & Technology. Gained foundational knowledge in various aspects of computer science.