At Latinem India Private Limited, I lead Business Excellence initiatives for the Sobha Group GCC setup. I design SOPs, assess departments, and drive continuous improvement across in-scope teams.
At Deloitte, I owned quality governance for Google HR Operations across 180+ processes. I designed audit frameworks and RCA and CAPA programs that reduced the global defect rate by 25%.
Previously, I audited Google HR workflows at Randstad and worked in quality, analytics, and training at Amazon’s Last-Mile Transportation Operations. My work included identifying operational risks, supporting corrective actions, and creating SOPs and training curricula.
