Adrielys Santos
@adrielyssantos
I coordinate luxury hotel guest service and bilingual hospitality operations.
Dominican RepublicWhat I'm looking for
At El Embajador, A Royal Hideaway Hotel, I coordinate room service orders and guest requests for an international luxury-hotel clientele, connecting guests, kitchen operations, and service delivery teams with urgency and precision.
Previously at Hotel San Marco, I managed reservations, front desk coordination, guest concerns, accounting support, and PMS records while owning the quality of each guest’s stay from arrival through departure.
I also bring two-plus years of social media production, graphic design, video editing, content scheduling, and community management experience, supported by fluent English and Spanish communication.
Experience
Work history, roles, and key accomplishments
Room Service Coordinator / Order Taker
El Embajador, A Royal Hideaway Hotel
Dec 2025 - Present (8 months)
Manages room service operations at a five-star luxury hotel, handling inbound orders, guest requests, and coordination with kitchen and service teams. Operates PMS for order logging, guest preferences, and daily sales reporting, while managing inventory and communicating with international clientele in English and Spanish.
Education
Degrees, certifications, and relevant coursework
Universidad Dominicana O&M
Bachelor's Degree, Tourism & Hotel Business Administration
Pursuing a Bachelor's Degree in Tourism & Hotel Business Administration, with the final thesis in progress.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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