Adrian Llaneta

Analyzed and reviewed one-round evaluations of specialists, conducted effective training for new hires, and held bi-weekly calibrations to ensure policies and guidelines were updated and followed.

Reviewed and analyzed chatbot interactions to ensure user satisfaction and collaborated with developers to enhance chatbot experience and performance.

Analyzed product queries to ensure top results were relevant and safe, reviewed FDA-approved and prohibited products, and validated images and content relevance.

Delivered one-on-one English lessons to Chinese students of all ages and levels, recognized as a consistent top agent for performance and student outcomes.

Handled customer service and fraud analysis for crypto support and back-office operations, maintaining high accuracy and timely issue resolution.

Produced tailored lesson plans and conducted one-on-one tutorials for Japanese students across beginner to advanced levels, improving language proficiency and engagement.

Supported instructional activities as a student teacher and assistant while earning academic honors including Dean's List and scholarship recognition.

Activities and societies: Student Teacher, Student Assistant, Dean's Lister, President's Lister, PUP Scholarship and Financial Dean’s Lister

Completed a Bachelor of Arts in English with coursework and activities related to teaching and language studies.

Completed secondary education at Aquinas School preparing for tertiary studies.