Adrian Kiero

As a dedicated Hostel Manager with extensive experience in the hospitality industry, I have honed my skills in administration, guest services, and team leadership. Currently, I manage CWTSH Hostel in Swansea, where I oversee various administrative tasks, including creating staff rotas, supervising payroll, and managing inventory. My role also involves ensuring a high level of guest satisfaction by organizing activities and providing essential information to enhance their stay.

Prior to my current position, I served as a Reception Supervisor at De Vere Beaumont Estate, where I developed my customer service skills and learned the importance of team dynamics. I trained new staff on the Opera system and emphasized the significance of upselling and providing excellent service. My journey in hospitality began in Poland, where I worked as a receptionist at Mamas & Papas Hostel, gaining valuable experience in booking administration and guest relations.