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Adriana Ivanova

@adrianaivanova

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Strategic Program Manager with 15+ years of global initiative leadership.

Bulgaria

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What I'm looking for

I am looking for a role that fosters collaboration, values continuous improvement, and offers opportunities for professional growth.

I am a strategic and results-driven Program Manager with over 15 years of experience leading global initiatives across business process outsourcing, pharmaceuticals, and IT services. My proven ability to deliver multimillion-dollar programs on time and within budget has been a cornerstone of my career. I thrive on driving cross-functional collaboration, stakeholder alignment, and enhancing team performance.

Throughout my career, I have successfully managed teams and programs, implementing structured coaching plans that resulted in a 20% increase in output quality. I am committed to continuous improvement and delivering business value through agile leadership and data-driven decision-making. My experience includes directing multiple global programs, ensuring all projects are completed within schedule and budget while maintaining strong relationships with clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Team Manager

Current

Soitron

Oct 2021 - Present (3 years 9 months)

Successfully managed a team of approximately 20 project managers, both junior and senior, through a servant leadership approach. Improved team productivity and engagement by implementing structured coaching plans and quarterly performance reviews, resulting in a 20% increase in output quality.

Team Leadership Coaching Performance Management Business Reporting Employee Relations

Global Program Manager

Soitron

May 2019 - Sep 2023 (4 years 4 months)

Directed 6 global programs, each lasting 2-4 years, delivering all on schedule and within budget while driving continuous improvements in delivery and reporting frameworks. Owned overall schedule, scope, budget, and PnL, ensuring all programs were completed within the allocated budget.

Budget Management Risk Management Stakeholder Engagement KPI Tracking

Project Manager

Soitron

Oct 2018 - May 2019 (7 months)

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Project Management Project Planning Risk Mitigation Performance Monitoring

Client Manager

C3i Solutions (currently HCL Tech)

Oct 2013 - Sep 2018 (4 years 11 months)

Worked with 5-7 different pharmaceutical clients, building strong relationships by responding to inquiries, identifying needs, and resolving problems. Successfully implemented and transitioned to operations a medical emergency hotline and IRT system support desk.

Client Relationship Management SLA Management

Assistant Client Manager

C3i Solutions (currently HCL Tech)

Mar 2009 - Sep 2013 (4 years 6 months)

Assisted and acted as a back-up for the Senior Client Manager, working directly with 3 clients from the pharmaceutical industry. Owned end-to-end administrative functions of service delivery and ensured operations met contractual SLAs.

Client Communication Administrative Support SLA

Client Support Coordinator/Subject Matter Expert

C3i Solutions (currently HCL Tech)

Nov 2007 - Mar 2009 (1 year 4 months)

Achieved 98% client satisfaction through proactive issue resolution, transparent reporting, and consistent delivery of service excellence. Coordinated efforts among various departments to ensure timely resolution of complex client issues.

Cross Functional Collaboration Conflict Management

Education

Degrees, certifications, and relevant coursework

Escuela De Negocios Europea De Barcelona

MBA, Business Administration And Business Intelligence

Currently pursuing a Master of Business Administration with a focus on Business Administration and Business Intelligence. This program is enhancing my strategic leadership and data-driven decision-making skills.

Sofia University St. Kliment Ohridski

Bachelor, Social Pedagogy

Completed a Bachelor's degree in Social Pedagogy, gaining foundational knowledge in social sciences and educational principles. This education provided a strong basis for understanding human behavior and group dynamics.