Aditya Anpan

I’m a Customer Operations and Customer Support professional with 3+ years of experience, including 2+ years supporting remote businesses and 1+ year in international customer operations for Comcast through eClerx Services.

In my recent role as Analyst – Customer Operations (Comcast Process), I managed customer retention and account management, handled high-volume inbound and outbound interactions, and prevented cancellations through retention-focused conversations. I also performed upselling and cross-selling based on customer requirements and supported billing inquiries, account modifications, service upgrades, and issue resolution.

I bring strong documentation and CRM discipline—maintaining accurate customer records in real time, managing escalations with internal teams, and communicating professionally to deliver exceptional customer experiences in fast-paced environments. I’m equally comfortable working independently as a Freelance Customer Support & Virtual Operations Specialist, supporting clients through phone, email, and chat while maintaining operational workflows.