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Aditi Toppo

@adititoppo1

Message

I streamline client onboarding, operations, and project delivery for remote technology-enabled teams.

India

Message

What I'm looking for

I'm looking for a client success or operations role in a dynamic SaaS or remote team where I can improve workflows, support onboarding, coordinate stakeholders, and drive client satisfaction.

I've managed end-to-end client projects on Fiverr, translating business requirements into structured deliverables while maintaining a 100% project delivery success rate.

At SAMA, I coordinated high-volume case workflows, served as the primary contact for external stakeholders, and guided non-technical users through Zoom onboarding and troubleshooting.

My background also includes documentation quality assurance, qualitative research, stakeholder interviews, compliance-focused record management, and contract drafting and negotiations training. I'm looking to bring these strengths to a client success or operations role in a SaaS or remote team.

Experience

Work history, roles, and key accomplishments

Freelance Professional

Fiverr

Mar 2025 - Jun 2025 (3 months)

Managed end-to-end client projects, consulting with business clients to understand requirements and objectives for commercial structuring. Translated complex client needs into clear deliverables, maintaining a 100% project delivery success rate.

Project Management Client Consultation Requirements Gathering Risk Mitigation Quality Assurance Timeline management

Operations & Onboarding Specialist

SAMA

Jul 2021 - Aug 2021 (1 month)

Managed high-volume operational workflows and acted as primary point of contact for external stakeholders. Provided technical onboarding and troubleshooting support, maintaining accurate records in a proprietary case management system.

Operations Management Stakeholder Management Technical Onboarding Troubleshooting Zoom Case Management Systems Data Integrity

Operations & Research Intern

Manish Sharma, Advocate

Dec 2019 - Mar 2020 (3 months)

Conducted detailed review and quality assurance of complex documentation, ensuring accuracy and alignment with procedural guidelines. Supported administrative workflows and managed sensitive documents.

Document Review Quality Assurance Administrative Support Records Management Stakeholder Management

Research Intern

Human Rights Law Network

Dec 2016 - Jan 2017 (1 month)

Executed field-based qualitative research and fact-finding initiatives, conducting structured stakeholder interviews. Synthesized raw data into structured reports to support strategic assessment.

Qualitative Research Data Collection Interviewing Report Writing Fact Finding