Open to opportunities

Aakash Sharma

@aakashsharma5

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Results-driven Operations Specialist with expertise in SaaS and CRM.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

With over 3 years of experience in the SaaS, e-commerce, and HR tech industries, I am a results-driven Operations Specialist dedicated to enhancing customer success and operational efficiency. My expertise lies in managing CRM tools like Salesforce, executing data-driven strategies, and supporting global teams to optimize workflows in fast-paced environments.

Currently, as a Senior Product Compliance Specialist at Amazon, I collaborate cross-functionally to uphold compliance standards and have successfully reduced incident rates by 30% through effective process documentation and training. My previous roles have equipped me with a strong foundation in HRIS management, payroll coordination, and customer lifecycle tracking, enabling me to drive retention and improve operational performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Compliance Specialist

Current

Amazon

Jun 2023 - Present (2 years 2 months)

Partnered cross-functionally with legal, operations, and vendor teams to uphold product and people compliance. Built and maintained operational dashboards and audit mechanisms to track compliance KPIs.

Compliance Dashboards KPI Tracking Salesforce

Human Resource Assistant

Amazon

Jul 2022 - Jun 2023 (11 months)

Managed HRIS systems and coordinated payroll, benefits, and leave administration across North America teams. Created and updated SOPs, implementing workflow improvements using Lean & Kaizen methodologies.

HRIS Payroll Benefits Administration SOP Development Lean FMLA

Business Development Executive

Tech Prastish Software Solutions

Apr 2021 - Apr 2022 (1 year)

Handled CRM and reporting tools for customer lifecycle tracking and outreach performance. Coordinated with tech and sales teams to deliver client success and retention strategies.

CRM Reporting Tools Customer Lifecycle Client Success Invoicing

Education

Degrees, certifications, and relevant coursework

Himachal Pradesh Business School

MBA, HR & Finance

Grade: 72.78%

Completed a Master of Business Administration with a dual specialization in Human Resources and Finance, achieving a commendable academic performance of 72.78%. This program provided a comprehensive understanding of business operations, financial management, and human capital strategies.

SRM University

B.Tech, Civil Engineering

Grade: 7.29

Earned a Bachelor of Technology in Civil Engineering, demonstrating a strong foundation in engineering principles and applications with a CGPA of 7.29. The curriculum focused on structural analysis, construction management, and environmental engineering.