At Infosys, I reduce telecom operating costs by analyzing service, billing, and inventory data. I lowered a client's monthly recurring cost from $913K to $559K, a 38.8% reduction, by identifying cost drivers and coordinating resolutions.
I lead 3–4 cross-functional tracks across operational priorities, backlog resolution, escalations, and dependencies while maintaining SLA compliance. I improved inventory health to 67% and reduced cases aged over 90 days from 32% to 6% through workflow optimization.
I've performed billing and invoice validation, finance dispute resolution, RCA, vendor coordination, and stakeholder management to prevent unnecessary costs and resolve operational bottlenecks. Earlier at Infosys, I exceeded quarterly SLA and productivity targets by 2% consistently over three years and helped improve five processes, contributing to a 20% cost reduction for unused Lumen services.
I also build SQL and Power BI reports and dashboards, including transaction analytics and credit card fraud risk analysis projects, to turn operational and transactional data into actionable KPIs.
