Open to opportunities

Adithiyan Elamurugu

@adithiyanelamurugu

Message

I resolve travel booking issues and improve customer support operations.

Latvia

Message

What I'm looking for

I'm looking for a role where I can resolve complex customer or technical issues, collaborate across teams, improve support processes, and apply my GDS, SAP, and data-management experience.

At Dyninno, I deliver customer support across the travel booking lifecycle, resolving issues from initial inquiries through post-booking assistance.

I've supported internal sales teams and customers using Sabre, Galileo, and Amadeus, troubleshooting ticketing failures, fare discrepancies, booking-system incidents, and escalations. I coordinate with cross-functional teams to keep travel requests, modifications, and customer cases moving accurately and efficiently.

My work includes analyzing support data, documenting cases, identifying market trends, and contributing to process improvements in a high-volume international environment. I was recognized as Dyninno's “Best Product Specialist – Q2 2024” for operational support and performance.

I also bring hands-on exposure to SAP BODS, ETL, SQL, data cleansing, data validation, ERP systems, and SAP migration concepts.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Specialist

Current

Dyninno

Jan 2024 - Present (2 years 7 months)

Delivering high-quality customer support throughout the booking lifecycle, coordinating with internal teams for travel requests and escalations, and supporting customer retention efforts.

Customer Support Escalation Management GDS Sabre Galileo Amadeus KPI Management Cross Functional Collaboration

GDS Support Specialist

Dyninno

Mar 2023 - Dec 2023 (9 months)

Provided technical support to internal sales teams using GDS platforms, processed ticketing cases, and conducted analysis of support data to identify trends and improve processes.