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@0002197

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System analyst with programming background and 13+ years in IT.

Latvia

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What I'm looking for

I seek roles where I can design and improve business-critical systems, lead integrations, collaborate cross-functionally, and grow in technical leadership within a structured, compliance-aware environment.

I am a system analyst with a programming background and over 13 years of IT experience, having progressed from technical support to senior SAP consulting and full life-cycle business system analysis. I translate business needs into technical solutions, design integrations, and produce clear functional and technical specifications.

I've led implementations and supported post-deployment operations for complex platforms, including revenue-generating ancillaries for flight ticketing and multiple SAP Commerce/CRM e-commerce launches. I serve as a bridge between stakeholders, developers, and end users, handling requirements gathering, testing, training, and production support.

I emphasize performance, security, and regulatory compliance while improving system processes and documentation. I am comfortable working in Agile environments and use tools such as Confluence, JIRA, SQL, Git, and Postman to deliver reliable, maintainable solutions.

Experience

Work history, roles, and key accomplishments

System Analyst

Dynatech SIA

Jan 2023 - Jul 2025 (2 years 6 months)

Analyzed business processes and authored system and functional specifications for a flight ticketing and ancillaries platform; led implementation of revenue-generating ancillaries (baggage, seat selection) and supported multi-party integrations and post-deployment activities.

System Analysis Functional Specifications API Integration SAP Commerce Cloud Stakeholder Management Integration Testing Technical Documentation

Senior SAP Consultant

Arvato Systems Latvia

Jul 2017 - Sep 2022 (5 years 2 months)

Configured SAP CRM and Commerce Cloud modules and managed integrations with ERP systems, led master data synchronization efforts, and served as key consultant for e-commerce platform launches and production support.

SAP CRM SAP Commerce Cloud ERP Integration Master Data Management Requirements Gathering Production Support Troubleshooting Technical Documentation

SAP Consultant

Winkora

Jun 2016 - Jun 2017 (1 year)

Implemented and configured SAP CRM for a retail client, gathered business requirements, produced functional specifications, and supported testing and user acceptance activities.

SAP CRM Requirement gathering Functional Specifications Troubleshooting Technical Documentation

Frontend Developer

Freelance

Jun 2014 - Apr 2016 (1 year 10 months)

Provided part-time web development for small business clients, delivering front-end interfaces and maintaining client websites.

HTML CSS JavaScript Responsive Design Git Client Communication Cross Browser Testing

Information Technology Specialist

Roche

Feb 2013 - May 2014 (1 year 3 months)

Provided technical support to office users, resolved hardware/software issues for Windows and Mac workstations, managed IT asset inventory, and conducted user training and onboarding.

Technical Support Windows MacOS IT Asset Management User Training Onboarding Ticketing Systems

IT Support Specialist

Ernst & Young

Feb 2012 - Feb 2013 (1 year)

Resolved escalated Level 1/2 technical issues for consultants, troubleshot office applications and network connectivity, and configured new user workstations and meeting technologies.

Troubleshooting

IT System Administrator

Roche

May 2011 - Jan 2012 (8 months)

Supported a company-wide Windows OS migration, managed laptop migrations with minimal disruption, prepared migration documentation, and delivered user training and extended rollout support.

System Administration Technical Documentation User Training Rollout Asset Management