Ma Antonella Villanueva

Conducted online English coaching focused on communication skills and IELTS/TOEIC preparation for Asian learners. Managed scheduling and virtual coordination while tracking learner progress and performance.

Planned and coordinated corporate events, trainings, festivals, and special productions from planning through execution. Managed client communication, scheduling, logistics, promotions, and team coordination while providing customer service support for event operations.

Provided online English instruction to Chinese, Japanese, Korean, and Thai learners. Coached learners in communication, grammar, pronunciation, and conversational fluency while maintaining engagement through interactive methods.

Led recruitment operations and sourcing strategies to support high-volume hiring needs. Managed candidate screening, onboarding coordination, reporting, and stakeholder communication to improve recruitment workflows and candidate experience.

Managed end-to-end recruitment for BPO staffing and expansion requirements. Coordinated sourcing, candidate screening, hiring processes, workforce support, and recruitment reporting while mentoring recruitment staff.

Provided executive and administrative support in a fast-paced BPO environment. Managed schedules, reports and presentations, documentation, and office coordination while maintaining confidentiality and workflow efficiency.

Delivered customer support for U.S. telecommunications clients in a high-volume environment. Handled billing concerns, account management, troubleshooting, and service inquiries while maintaining accurate CRM documentation.

Earned a Bachelor of Science in Tourism at the University of Santo Tomas from 1984 to 1988.

Completed a TESOL certification at the University of St. La Salle in Bacolod City.

Earned a 120-hour TEFL with TEYL certification through Intesol Worldwide and 51Talk.

Completed PASS B1 Standard certification; details and dates were not provided.