Open to opportunities

Adewumi Mayowa

@adewumimayowa

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Customer Support Specialist delivering empathetic, SLA-compliant service through live chat and email.

Nigeria

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What I'm looking for

I’m looking for a fully remote customer service role with an international team where I can deliver empathetic, solution-focused support, maintain SLA compliance, and use my live chat/email experience to improve customer outcomes.

I’m a results-driven Customer Support Specialist with hands-on experience managing live chat and email support in a high-growth digital banking environment. At Kuda Microfinance Bank, I handle 85+ daily customer interactions while maintaining full SLA compliance, resolving account-related complaints, transaction disputes, and product inquiries with strong first-contact resolution.

I also bring a calm, people-first approach from hospitality leadership and healthcare work, including end-to-end complaint handling, service recovery strategy, and clear communication of complex guidance to patients and families. I’m intentional about using tools like Intercom CRM to track, prioritize, and escalate complex issues, and I’m now seeking a fully remote customer service role with an international team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Kuda Microfinance Bank

Oct 2025 - Present (8 months)

Managed 85+ daily customer interactions via live chat and email while maintaining SLA compliance. Resolved account complaints, transaction disputes, and product inquiries, leveraging Intercom to track and escalate complex issues.

Live Chat Support Email Support SLA Management Complaint Resolution Customer Escalation Customer Service Multitasking Time Management

Front-of-House Service Professional

Lagos Continental Hotel

Mar 2025 - Sep 2025 (6 months)

Provided high-quality front-of-house customer service in a fast-paced, high-volume hospitality environment. Managed simultaneous guest requests with efficiency and attention to detail.

High Volume Management Attention To Detail Multitasking Professional communication Service standards Conflict Resolution Time Management Empathy

Intern Dietitian

University of Nigeria Teaching Hospital

Jan 2024 - Dec 2024 (11 months)

Provided clear nutritional guidance to patients and their families. Collaborated with multidisciplinary healthcare teams to support patient care outcomes.

Nutritional Counseling Patient Education Communication Skills Patient Care Support Empathy Attention To Detail Time Management Conflict Resolution

Guest Services & Operations Manager

Tocas Guest House

Apr 2019 - Dec 2023 (4 years 8 months)

Led day-to-day guest operations by supervising staff and ensuring consistently high service standards. Managed end-to-end complaint handling and drove improvements in guest satisfaction through process optimization.

Staff Supervision Customer Relations Complaint Resolution Service Recovery Scheduling Reporting Vendor coordination Process Improvement Service standards

NYSC Teacher

Owo High School

Mar 2020 - Feb 2021 (11 months)

Delivered structured lessons and managed classroom dynamics with strong discipline and clarity. Strengthened public communication, leadership, and interpersonal skills while supporting effective learning.

Classroom Management Student Engagement Leadership Interpersonal Communication Multitasking Time Management Conflict Resolution