Aderibigbe Gbenga john
@aderibigbegbengajohn
I resolve technical customer issues across phone, email, live chat, and remote support.
NigeriaWhat I'm looking for
I'm currently supporting customers remotely at Remote Business Solution – SS&C Technology Holdings, resolving login failures, password resets, account-access, and authentication issues while meeting SLAs. I've also supported Microsoft consumer products at Tek Experts, including Windows, Office 365, Outlook, and OneDrive.
Across IT support roles at Vedic Lifecare Hospital, EBM Systems Nig Ltd, and OASIS Model College, I've handled service requests, documented resolutions, supported onboarding, and guided non-technical users through issues with clear, patient communication.
Experience
Work history, roles, and key accomplishments
Provided customer support via phone, live chat, email, and remote desktop, resolving issues related to login failures, password resets, and account access. Maintained high first-contact resolution and accurate records while meeting SLAs.
IT Support Officer
Vedic Lifecare Hospital
Aug 2025 - Present (1 year)
Provided frontline support to staff and end users, resolving service requests and communicating clearly with non-technical users. Handled multiple requests simultaneously and documented issues for continuity.
Technical Support Advocate
Tek Experts
Mar 2025 - Jun 2025 (3 months)
Delivered customer-facing support for Microsoft consumer products including Windows OS, Office 365, Outlook, and OneDrive. Assisted customers via remote support tools while maintaining excellent communication and empathy.
IT Officer
EBM Systems Nig Ltd
Jan 2023 - Mar 2025 (2 years 2 months)
Acted as primary support contact for internal users, responding to inquiries and resolving service-related issues. Managed user requests, tracked progress, and supported onboarding of new users.
End User Technical Support
OASIS Model College
May 2021 - May 2022 (1 year)
Assisted students and staff with technical and service-related issues in a calm, professional manner. Responded to walk-in support requests and maintained a customer-first approach.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Ladoke Akintola University of Technology, completed in May 2019.
Success Hall College
O'level Certificate, General Studies
O'level Certificate from Success Hall College, completed in June 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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