Open to opportunities

Adeoye Amurawaiye

@adeoyeamurawaiye

Message

Customer service professional with expertise in multi-channel support.

United Kingdom

Message

What I'm looking for

I am looking for a role in a company that prioritizes exceptional customer experiences and offers opportunities for growth.

Customer service professional with 6 years of experience delivering multi-channel support and resolving issues for leading companies across the Fintech, credit and B2B SaaS sector. Skilled in using CRM systems to manage customer interactions and exceed satisfaction goals. Proven ability to efficiently solve problems, collaborate with teams, and drive customer retention. Seeking to bring my frontline expertise and administrative skills to a forward-thinking company that prioritizes exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Co-founder

Current

Metacare

Jan 2022 - Present (3 years 4 months)

Spearheaded the design of Metacare’s AI customer support software, generating over $47,000 in revenue. Developed business proposals that secured $150,000 in funding and orchestrated customer pilots, achieving a 30% adoption increase.

Current

Support Solutions Architect

Current

PocketApp by Piggyvest

Mar 2023 - Present (2 years 2 months)

Optimized helpdesk operations by implementing auto-routing and triage rules, improving key metrics by over 40%. Developed workflow documentation and integrated a knowledge base to enhance onboarding processes.

Helpdesk Optimization

Customer Support Team Lead

Piggyvest

Mar 2020 - Jan 2022 (1 year 10 months)

Managed customer inquiries via social media and email, achieving a 95% satisfaction rate. Developed training programs and analytics dashboards, improving decision-making efficiency and strategy outcomes.

Customer Satisfaction