At KORAK HEALTH LIMITED, I lead discovery and requirements workshops for healthcare SaaS enhancements in a regulated environment. I translate business needs into implementation-ready requirements and process flows, then coordinate UAT and release readiness.
At EVERGREEN DOMINION INC., I documented requirements and process flows for asset management processes supported in ServiceNow. I also maintained ServiceNow Knowledge Base articles and SharePoint content, and coordinated testing and UAT.
Earlier, at FALCK PRIME ATLANTIC LIMITED — FALCK GROUP, I documented requirements and workflows for process-improvement and technology-enabled initiatives. I supported UAT and defect triage, and in my Business Analyst / Client Relationship Officer role, I supported requirements gathering and system testing.
