Adelina Bejenariu

At Transport for London Taxi and Private Hire, I deliver more than 30 topographical driver assessments and complaint-led investigations each week, applying licensing policy, safeguarding protocols, and DVLA Group 2 medical standards. I maintain a 98% audit compliance rate while making fair, defensible decisions under daily deadlines.

I've improved assessment delivery by creating training materials and process improvements that reduced assessment errors by 15% and strengthened consistency across the team. I use advanced Excel, including pivot tables, lookup functions, and complex formulas, to analyse compliance data, identify trends, and support management decisions.

My background also includes admissions, financial administration, team supervision, evidence verification, stakeholder communication, and audit-ready documentation. I'm continuing to build investigative and legal readiness through court observation and compliance shadowing, including safeguarding, enforcement, and sensitive case handling.