janyl kypchakova
@janylkypchakova
I am an accounting professional specializing in card operations, large-dataset analysis, and customer-focused support.
KyrgyzstanWhat I'm looking for
I am a dedicated accounting professional with extensive banking experience specializing in card operations and large-dataset management.
I spent over a decade as a senior specialist in a card department, conducting reconciliations, processing card issuance, handling SWIFT transfers, and entering over 100,000 files into Excel, which earned me internal awards for performance.
More recently I worked as a support agent and customer specialist, resolving technical and access issues while using YouTrack, Jira, MySQL, Outlook and Excel to manage accounts and respond to daily communications.
I am meticulous about fraud detection, chargeback processing and transaction verification, and I seek roles where I can apply my accounting rigor, client service skills and data-management expertise to improve operational accuracy.
Experience
Work history, roles, and key accomplishments
Support Agent
IT Company Bishkek
Apr 2023 - Present (2 years 5 months)
Consulted customers on data and access issues, utilized internal support tools and applications to troubleshoot technical problems, and managed large datasets and data transfers between environments.
Customer Support Specialist
Comfi Company
Mar 2021 - Mar 2023 (2 years)
Managed customer accounts and support, verifying transactions, handling chargebacks and refunds, and responding to 10–20 customer emails daily while maintaining account balances and fraud checks.
Senior Specialist, Card Department
OJSC Bakai Bank
Nov 2005 - Feb 2016 (10 years 3 months)
Managed card department operations including processing card issuance and accounting postings for 1,000–2,000 Visa transactions and entering/updating 100,000 records; conducted reconciliations, balance control across ATMs, and SWIFT transfers.
Education
Degrees, certifications, and relevant coursework
Faculty of Accountancy and Audit
Accountancy and Audit
2011 - 2013
Studied Accountancy and Audit from 2011 to 2013.
Kyrgyz National University
International Relations
2000 - 2005
Completed studies at the Faculty of International Relations at Kyrgyz National University from 2000 to 2005.
Availability
Location
KyrgyzstanAuthorized to work in
Job categories
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