Adekunle Onaolapo

Managed branch operations and coordinated projects to improve profitability and satisfaction, exceeding branch profitability targets by 15% and improving customer satisfaction by 20% through process improvements and staff training.

Led digital initiatives to deliver user-centric platforms, increasing team productivity by 50% and reducing delivery times by 25% through Agile/Scrum adoption and tool-driven process improvements.

Drove branch turnaround from loss-making to profitable by implementing cost control, risk asset management, and customer acquisition strategies, ensuring timely delivery of initiatives within budget.

Led relationship officers to achieve sales targets and expand client base, managing credit portfolios to minimise risk and ensuring compliance with bank policies through proactive monitoring.

Managed development and launch of SME financial products, increasing adoption by 30% in the first year and achieving 100% vendor compliance through rigorous project governance and risk mitigation.

Completed a Diploma in Project Management covering project planning, execution, risk management, and related PM practices.

Earned an Expert Diploma in Building Technology and Design focused on building technology principles and design concepts.

Completed a Higher National Diploma in Business Administration covering core business and management subjects.

Awarded a Bachelor of Science in Business Administration with studies in business management and administration.

Completed a Master of Business Administration (MBA) with a specialization in Finance.

Certified as a Professional Scrum Master (PSM) demonstrating knowledge of Scrum framework and practices.

Obtained Scrum Fundamentals Certified (SFC) certification covering basic Scrum concepts and roles.

Accredited Project Manager Certification (APRM™) credential in project management methodologies and practices.