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Adedotun Victor

@adedotunvictor

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I resolve customer issues, manage high-volume calls, and build relationships that improve retention and sales.

Nigeria

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What I'm looking for

I'm looking for a customer service role where I can resolve customer concerns, use CRM tools, build lasting client relationships, and contribute to service quality and sales performance.

At Sujmal Global Nigeria Limited, I resolve customer complaints, manage more than 150 incoming and outgoing calls daily, and provide accurate product and service information. I resolved 95% of complaints on the first interaction, contributing to an 80% increase in customer satisfaction.

I use HubSpot CRM and customer-interaction documentation to reduce follow-up time by 15%. By building sustainable customer relationships and proactively engaging customers, I helped increase client retention by 25% and consistently exceeded monthly sales targets by 10%–15%.

Previously, at Baniyas Store in Dubai, I handled customer inquiries, escalated complex issues, collaborated across departments, and protected customer confidentiality. My earlier work in cash custody and the Lagos State Judiciary strengthened my attention to records, security, dispute resolution, and professional communication.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Sujmal Global Nigeria Limited

Jan 2023 - Jul 2026 (3 years 6 months)

Resolved 95% of customer complaints on first interaction, boosting satisfaction by 80%. Managed over 150 calls daily and maintained documentation, reducing follow-up time by 15%.

Customer Relationship Management HubSpot Problem Solving Communication Skills Documentation Time Management

Customer Care Agent

Baniyas Store

May 2019 - Sep 2022 (3 years 4 months)

Provided accurate product and service information, resolved complaints professionally, and escalated complex issues to supervisors. Collaborated with other departments to improve service quality.

Customer Service Problem Solving Communication Skills Confidentiality Teamwork

Cash Custodian

Bankers Warehouse Limited

May 2018 - Apr 2019 (11 months)

Ensured physical security of cash funds and prevented unauthorized access. Planned and monitored secure transfers of cash and valuables between locations.

Security Cash Handling Record keeping Logistics

Assistant Sheriff

High Court of Lagos

Feb 2016 - Apr 2018 (2 years 2 months)

Assisted court sheriffs and law enforcement in executing court orders and warrants. Investigated complaints and helped resolve disputes between parties.

Legal Procedures Investigation Conflict Resolution Law Enforcement Coordination