Adebusola Christiana Adeusi

I am a detail-oriented and collaborative professional with a strong foundation in employee customer care, data management, and cross-functional training. My experience includes maintaining complex benefits databases, generating custom reports, and ensuring data accuracy for retirement, health, and welfare programs. I excel in using tools like Microsoft Excel and am known for my organizational efficiency, client support, and proactive problem-solving skills.

In my current role as a Customer Support Specialist at Dami Studios, I deliver high-quality customer service across various channels, managing a high-volume inbox while ensuring compliance with client SLAs. I oversee end-to-end file management for auto appraisal assignments and provide daily support to field auto appraisers, acting as a central communication point to align client needs with field performance. My ability to apply strong problem-solving skills in a fast-paced environment has allowed me to resolve client and appraiser issues quickly and independently.

Previously, as a Data Entry Specialist, I accurately managed and updated employee benefits data, ensuring timely service and database integrity. I developed a thorough knowledge of benefits programs, enabling me to provide clear explanations to clients and proactively handle issues. My commitment to data integrity and security compliance has been recognized in my roles, and I strive to empower teams to leverage data effectively for informed decision-making and continuous improvement in HR operations.