ADEBOLA Aiyenigba
@adebolaaiyenigba
Financial Manager with expertise in complaint resolution, risk management, and performance reporting.
NigeriaWhat I'm looking for
I’m a Financial Manager and banking operations leader with considerable experience in reporting, developing quality processes, and implementing structured workflows in corporate environments. I bring a strong understanding of complaint resolution essentials, banking operations, and the day-to-day execution that keeps teams aligned with service goals.
I’ve led contact centre and branch operations, supervising teams, driving problem-resolution processes, and producing weekly and monthly analytical reports for senior attention. I’m known for attention to detail, process improvement, and risk awareness—earning a recommendation after identifying an impostor and foiling a fraudulent transaction—while coaching teams to deliver efficient, high-quality customer experiences.
Experience
Work history, roles, and key accomplishments
Lead - Complaint Resolution
Eco Bank Nig. Plc.
Jun 2017 - May 2021 (3 years 11 months)
Led complaint resolution in the contact centre, including development of problem-resolution processes and delivery of weekly and monthly analytical reports. Supervised contact centre teams to ensure policy adherence, SLA compliance, and high-quality customer service.
Head Fund Transfer Unit
Eco Bank Nig. Plc.
Jul 2011 - Jun 2017 (5 years 11 months)
Supervised the Fund Transfer Unit and managed customer service activities, processing paper/cheque-like transactions and local and foreign currency transfers. Ensured effective implementation of branch operations policies and managed operational risk issues while supervising operations staff.
Teller & Cash Management
Eco Bank Nig. Plc.
Jun 2009 - Dec 2011 (2 years 6 months)
Handled teller and cash management operations, including cash withdrawals and deposits and processing money transfer transactions. Supported e-channel transactions and related customer service in the cash and teller unit.
Customer Relations Executive
Eco Bank Nig. Plc.
Sep 2007 - Jun 2009 (1 year 9 months)
Managed customer enquiries, requests, and complaints via telephone, including authenticating customers before sharing account/card information. Routed complaints and requests to appropriate branches/units and followed up with callbacks to provide feedback.
Financial Manager
Bolde Property and Investments Ltd.
Aug 2022 - Present (3 years 11 months)
Oversaw the company’s financial operations, including financial planning, expense tracking, and financial analysis. Ensured accurate accounting, budgeting, and financial reporting.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Master of Business Administration, Business Administration
2010 - 2012
Master’s in Business Administration from Ladoke Akintola University of Technology (2010–2012).
Ahmadu Bello University, Zaria
Bachelor of Science, Economics
2001 - 2005
B.Sc. in Economics from Ahmadu Bello University, Zaria (2001–2005).
Kwara State Polytechnic, Ilorin
A-Levels (IJMB), IJMB (A-Levels)
1998 - 2000
A-Levels (IJMB) at Kwara State Polytechnic, Ilorin (1998–2000).
Oyun Baptist High School, Kwara
Senior Secondary Certificate Examination (SSCE), Secondary Education
1994 - 2000
Senior Secondary Certificate Examination (SSCE) at Oyun Baptist High School, Kwara (1994–2000).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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