Gloria Igwe

Oversaw investigations and managed customer complaints, serving as a liaison between the Branch and Head Office to ensure efficient service delivery. Established an e-register for complaints and collaborated with financial institutions to enhance overall customer satisfaction. Strengthened client relationships and led the Digital First Programme Committee, delivering presentations to staff.

Monitored and investigated foreign exchange transactions to ensure regulatory compliance and minimize illegal activities within the banking system. Analyzed country-wide foreign exchange data to provide economic and financial intelligence for management decision-making. Collaborated with internal and external stakeholders to reduce fraudulent activities and implemented recommendations for monetary

Facilitated the implementation of International Financial Reporting Standards (IFRS) in the banking industry and played a lead role in developing an Anti-Money Laundering/Combating Financing of Terrorism (AML/CFT) operational manual. Reviewed audited financial statements and developed policies on branch establishment, foreign exchange risk management, and bancassurance products. Performed quality

Reviewed audited financial statements of banks to ensure compliance with IFRS and extant regulations, evaluating external auditors’ recommendations for implementation progress. Appraised requests from banks for branch establishment and staff appointments, while collaborating to establish AML/CFT divisions for onsite and offsite supervisory functions. Compiled and analyzed banks’ regulatory returns

Maintained records from data processing operations and prepared computed jobs for dispatch to data entry rooms, ensuring on-the-job training for personnel. Ensured proper functioning of all equipment during meetings and conferences. Recorded and reported machine faults and breakdowns.

Pursued advanced studies in Economics, focusing on research and theoretical frameworks. Completed doctoral-level coursework and dissertation.

Completed a Master of Business Administration program. Focused on developing comprehensive business and management skills.

Obtained a Master of Science degree in Economics. Engaged in in-depth study of economic principles and research methodologies.

Earned a Bachelor of Science degree in Economics. Studied foundational economic theories and analytical techniques.

Completed a Diploma in Computer Studies. Gained fundamental knowledge and practical skills in computer operations and data processing.