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Adebimpe Adegoke

@adebimpeadegoke

Business analyst who turns financial and customer data into actionable insights, stronger retention, and smarter decisions.

United States

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What I'm looking for

I’m looking for a business analytics role where I can apply Excel/SQL/BI tools and user research to turn customer and financial data into actionable insights—improving retention, operational efficiency, and customer satisfaction while partnering closely with teams.

I’m a result-oriented business analyst with expertise in data analytics, financial insights, and client management. With an MBA in Business Analytics and Marketing, I combine technical skills with business acumen to deliver actionable insights and strengthen client relationships.

In my Account Manager role at PNCBank, I manage a portfolio of 30–50 clients weekly. I use financial analysis and CRM data to identify pricing and fee optimization opportunities that improved product uptake, and I analyze account activity in Excel to detect trends and recommend targeted solutions—supporting a 30% retention increase among high-value clients.

As a Management Consultant (MBA Intern), I delivered data-driven market and operations analyses across 6–8 client projects, synthesizing structured and unstructured data into executive-level insights. In my Business Analyst (User Research & Insights) work, I led user research across 500+ GRE/SAT test-takers, designed and analyzed Qualtrics surveys and focus groups, and applied regression and multivariate analysis to identify statistically significant drivers of effectiveness and engagement.

Earlier, as a Voice of Customer Analyst at KeystoneBank Limited, I managed and analyzed 50,000+ Qualtrics survey responses to uncover loyalty drivers and improve NPS by 18%. I also led service quality audit reviews and closed-loop feedback sessions to improve service recovery turnaround by 25%, and I built Excel dashboards and operational reporting workflows that improved visibility and efficiency across teams.

Experience

Work history, roles, and key accomplishments

Account Manager

PNC Bank

Jul 2025 - Jun 2026 (11 months)

Managed a weekly portfolio of 30–50 clients using financial analysis and CRM data to identify pricing and fee optimization opportunities. Improved retention among high-value clients by 30% through targeted recommendations and high-touch relationship management, while maintaining accurate CRM records.

Financial Analysis CRM KPI Tracking Trend Analysis Client Management Retention Strategy Excel Data Analysis Pricing Optimization Client Relationship Management

Management Consultant (MBA Intern)

NXT Remote

Jun 2024 - Aug 2024 (2 months)

Delivered data-driven market and operations analyses across 6–8 client projects, synthesizing structured and unstructured data into executive-level insights and recommendations. Used Agile methods and collaboration tools to support cross-functional initiatives and accelerate delivery.

Market Research Operations Analysis Data Analytics Executive Reporting Agile Trello Slack Jira Microsoft Teams Market Analysis

Business Analyst (User Insights)

Educational Testing Service

May 2024 - Aug 2024 (3 months)

Led user research across 500+ GRE/SAT test-takers, identifying challenges in test preparation and exam readiness to inform product and engagement strategy. Analyzed large-scale Qualtrics survey and focus group data using regression and multivariate analysis to identify key drivers of engagement and inform product and operational decisions.

User Research Qualtrics Survey Focus Groups KPI Tracking Data Cleaning regression Data Visualization A B Testing

Voice of Customer Analyst

Keystone Bank Limited

Feb 2020 - Jul 2023 (3 years 5 months)

Managed and analyzed customer experience data from 50,000+ Qualtrics survey responses to identify loyalty drivers and improve NPS by 18%. Conducted service quality audits and closed-loop feedback sessions, improving service recovery turnaround by 25%, and delivered executive insights based on service trends and exceptions across support units.

Qualtrics NPS Customer Segmentation Quality Audits Customer Experience Analytics Excel Pivot Tables Power Query Trend Analysis Reporting Data Visualization Performance Tracking OLAs SLAs

Business Analyst

Delta State Contributory Health Communications

Oct 2018 - Jan 2020 (1 year 3 months)

Built Excel dashboards using Pivot Tables and Power Query to track 20,000+ enrollee records and reduce monthly reporting time by 20%. Consolidated operational and healthcare service data into dashboards, improving visibility into enrollment trends and claims processing efficiency by 35%, and created executive-ready reports to support cross-department decision-making.

Pivot Tables Power Query Data Cleaning KPI Tracking Data Consolidation Reporting Data Visualization Claims Processing

Education

Degrees, certifications, and relevant coursework

Whitman School of Management, Syracuse University

Master of Business Administration (MBA), Business Analytics and Marketing

Earned an MBA focused on business analytics and marketing, building skills to translate data into actionable business insights and stronger client outcomes.