Open to opportunities

Ada Sass

@adasass

Message

I resolve complex enterprise server, network, and product support escalations.

United States

Message

What I'm looking for

I'm looking to solve complex enterprise product, server, and network issues while partnering with customers, R&D, and engineering teams to deliver clear, reliable technical outcomes.

I've supported enterprise healthcare organizations at Epic Systems, resolving Tier-3 production issues across database servers, web application infrastructure, system logs, and network data flows.

I partnered with customer IT teams and internal R&D and software engineering teams to investigate escalations, deploy updates and patches, and keep critical systems highly available.

At TDS Telecom, I deploy, test, and troubleshoot physical network infrastructure for enterprise and commercial sites. I use live diagnostics to isolate signal degradation, routing faults, and transport-layer issues while clearly explaining technical problems to end users.

I also create knowledge base articles, technical guides, and SOPs that improve incident response, and I conduct operational reviews that help clients optimize server performance and prepare for infrastructure upgrades.

Experience

Work history, roles, and key accomplishments

Current

Field Service Technician & Network Specialist

Current

TDS Telecom

Feb 2021 - Present (5 years 6 months)

Deployed, tested, and troubleshooted physical network infrastructure and connectivity across enterprise and commercial sites. Utilized live network diagnostics to isolate signal degradation, routing faults, and transport-layer issues.

Network Infrastructure TCP IP DNS DHCP Network Architecture Routing Connectivity Diagnostics