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Adam Webster

@adamwebster

Systems Engineer at Klik Solutions, reviewing network setups and applying endpoint antivirus updates.

At Klik Solutions, I perform NOC reviews to verify access and network setups, identify antivirus mismatches, and implement endpoint updates using Auvik and Datto RMM. I also create standard operating procedures and technical documents for technicians and engineers.

Previously, at Alliance InfoSystems. Inc, I handled incident response and account recovery, including MFA recovery, session revocation, and password resets. I also investigated phishing and email compromise incidents using Barracuda, Mimecast, and Microsoft Defender.

Experience

Work history, roles, and key accomplishments

Current

Systems Engineer

Current

Klik Solutions

Sep 2026 - Present (1 month)

Performs NOC reviews to verify access and network setups, identifies mismatched anti-virus, and implements updates with Auvik and Datto RMM. Creates SOPs and technical documentation for technicians and engineers.

Auvik Datto RMM NOC Antivirus Networking Documentation Standard Operating Procedures

Support Technician Tier 2

Alliance InfoSystems. Inc

Apr 2024 - Sep 2026 (2 years 5 months)

Handled incident response and account recovery, remediating account takeover incidents through MFA recovery, session revocation, and password resets. Utilized Barracuda, Mimecast, and Microsoft Defender for email security and phishing remediation.

Incident Response Account Recovery MFA Barracuda Mimecast Microsoft Defender Email Security Phishing Remediation Message Tracing DNS Filtering

Systems Administrator

Tritone Technologies LLC dba Netacom

Dec 2019 - Apr 2024 (4 years 4 months)

Utilized Microsoft 365 Defender for anti-spam and anti-phishing policies to reduce spam and phishing emails. Created documentation for security best practices and trained end users on identifying malicious emails and sites.

Microsoft 365 Defender Anti spam Phishing Defense Documentation Security Awareness Training