I am looking to join an expanding tech company looking to grow their operations in Europe.
Looking for a job
Adam Osbourne
@adamosbourne
Senior Technical Account Manager with expertise in enhancing client satisfaction and revenue through effective technical solutions.
United KingdomWhat I'm looking for
I am a senior technical account manager looking for a new challenge in a SaaS environment. I am skilled in troubleshooting project management and leading comprehensive training initiatives. Dedicated to fostering long-term client relationships and driving continuous improvement.
Experience
Work history, roles, and key accomplishments
Current
- Technical Account Manager for top-tier clients, contributing over £1 million in annual revenue. Responsible for managing ongoing technical relationships, focusing on troubleshooting, and improvements to maximise TrustArc solutions.
- Owned end-to-end ecommerce operations for 3 priority clients in Europe and North America.
- Managed site development, launches and issue resolution for client stores.
- Coordinated development teams and clients to align deadlines with requirements.
- Sourced and coordinated third-party suppliers, including payment gateway providers, for integration.
NC
Technical Account Manager
Nimble Commerce
Jun 2012 - Apr 2014 (1 year 10 months)
Owned a daily deal website portfolio covering 10 sites across Europe and Middle East, contributing annual revenue of over $350k. Managed end-to-end delivery for new client websites, from scope to launch, and directed ad hoc technical support.
SK
Technical Project Manager
SkillsActive
Oct 2010 - May 2012 (1 year 7 months)
Planned website project schedules for sportactivena.co.uk and skillsactive.com with stakeholders. Managed deadlines, budgets, and milestones with clients, staff, and contractors, and coordinated external contractor communications.
FR
Freelance
Freelance
Nov 2008 - Sep 2010 (1 year 10 months)
Provided freelance services for Tennant Services Authority, Middlesex University, and Tesco Direct.
LN
Managed web operations for Live Nation in London, UK.
Education
Degrees, certifications, and relevant coursework
University of Essex
Batchelor of Arts
City St George's, University of London
Post Graduate Diploma
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Salary expectations
90k+ GBP
Social media
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