Open to opportunities

Saty Beattie

@satybeattie

Technical Customer Success Executive and Talent Acquisition Advisor delivering enterprise SaaS onboarding and recruiter support.

United Kingdom

Message

What I'm looking for

I’m looking for a customer success or technical support role where I can own onboarding and platform adoption for talent acquisition teams, handle complex issues end-to-end, and partner cross-functionally to improve the user experience.

I’m a Technical Customer Success Executive and Talent Acquisition Advisor with over 20 years in customer-facing roles, supporting enterprise-level SaaS and talent acquisition platform users.

I guide recruiters and clients through end-to-end onboarding, account activation, and best-practice platform usage, while acting as the primary point of contact to ensure a seamless recruitment lifecycle. I resolve system, account, and candidate management issues using Zendesk and Salesforce, managing high-volume case loads through clear, responsive communication.

Recognised for advanced troubleshooting and root cause analysis, I collaborate with sales, product, and engineering to improve the recruiter experience and platform functionality. I also build knowledge base documentation to strengthen self-service and adoption, and I’ve used my operational background to manage complex cases and training in high-pressure environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Customer Success Executive

Current

ReachWork

Nov 2021 - Present (4 years 7 months)

Managed end-to-end onboarding and technical support for recruiters and hiring teams using the ReachWork SaaS talent acquisition platform. Handled high-volume support cases via Zendesk and Salesforce and partnered with sales, product, and engineering to improve recruiter experience and platform functionality.

Talent Acquisition Platform Support & Customer Success Zendesk Salesforce Technical Troubleshooting Root Cause Analysis Account Administration

E-commerce Business Owner

Online Retailer

Jan 2013 - Jan 2021 (8 years)

Designed and operated an e-commerce website, providing technical and customer support while troubleshooting website and account issues. Delivered multi-channel customer service that achieved an “Excellent” Trustpilot rating and managed transactions and supplier/customer data securely.

E Commerce Operations Website Management Technical Troubleshooting Customer Support Account Administration Data Management Trustpilot

Executive Officer

UK Civil Service

Jan 2001 - Jan 2013 (12 years)

Managed high-volume, complex cases requiring analytical problem-solving and professional handling of escalated matters. Delivered technical and procedural training to staff on new systems and coordinated with other departments to improve operational processes.

Case Management Case Handling Escalation Handling Staff Training Process Improvement

Sales Assistant

Boots the Chemist

Jan 1998 - Jan 2001 (3 years)

Provided face-to-face and telephone customer service and supported retail operations, including stock systems and product launch activities. Ensured consistent customer experience and responsive support during busy periods.

Customer Service Retail Operations Product Launches Communication