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ad1yev User

@ad1yevuser

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Customer Support Manager seeking remote work, with Yandex support experience and a 98%+ customer satisfaction score.

Azerbaijan

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What I'm looking for

I’m looking for remote customer-facing work. I’m open to full-time, part-time, or project-based roles.

At Яндекс, I supported users of Яндекс-сервисов on the Urgent Line in 24 countries, diagnosing issues and handling requests by phone, chat, and email. I supported customers in Turkish, Russian, and Azerbaijani, and achieved customer satisfaction of 98%+.

I handled more than 150 requests a day while maintaining an average resolution time of 15 minutes or less. My initial diagnosis and updates to the knowledge base helped reduce repeat requests by 25%.

As a Support-менеджер at Nexora, I used the employer-provided CRM, client database, and IP telephony, and completed the company’s internal training. At Робот Карл, I consulted customers about debit cards, helped with applications and activation, and recorded call outcomes in the CRM system.

At DigiCash, I discussed repayment options with individuals and businesses, proposed repayment schedules, and maintained client and borrower records. I’m seeking remote customer-facing work; I speak Russian, Turkish, and Azerbaijani fluently.

Experience

Work history, roles, and key accomplishments

Support-менеджер

Nexora

Apr 2026 - Oct 2026 (6 months)

Provided support services using CRM, client database, and IP telephony. Conducted phone negotiations with candidates and colleagues, and completed internal professional training.

CRM Ip Менеджер по работе с клиентами

Специалист по взысканию задолженности

DigiCash

Dec 2025 - Apr 2026 (4 months)

Interacted with individuals and legal entities regarding debt repayment, informed clients about debts via phone, email, and written correspondence. Negotiated repayment terms, developed restructuring schedules, and prepared cases for legal collection.

Менеджер по работе с клиентами

Оператор call-центра

Робот Карл

Oct 2025 - Apr 2026 (6 months)

Consulted clients on debit card products, processed applications, and supported clients post-application. Handled objections, maintained service quality standards, and logged calls in CRM.

CRM Менеджер по работе с клиентами

Специалист технической поддержки

Яндекс

May 2025 - Dec 2025 (7 months)

Provided technical support for Yandex services in 24 countries, consulting clients in Turkish, Russian, and Azerbaijani. Diagnosed and resolved issues, handled requests via phone, chat, and email, and maintained knowledge base.

Менеджер по работе с клиентами CRM SLA

Торговый представитель

Daphne Tobacco

Jan 2024 - Apr 2025 (1 year 3 months)

Sold tobacco products in domestic and international markets, found and attracted new clients, negotiated contracts, and managed deals from terms to delivery. Monitored market and competitors.

Менеджер по работе с клиентами

Руководитель отдела персонала

Tabaterra Leaf CJSC

Sep 2023 - Sep 2024 (1 year)

Planned, organized, and controlled HR department work, managed personnel records, recruitment, adaptation, and development. Developed internal regulations and ensured compliance with labor legislation.

Менеджер по работе с клиентами

Охранник

Azərtütün ASK

Sep 2019 - Sep 2020 (1 year)

Provided physical security for facilities, controlled access, patrolled territory, monitored video surveillance, and maintained incident logs.

Менеджер по работе с клиентами

Курьер

Geologiya İnsitutu

Sep 2016 - Jul 2017 (10 months)

Delivered official, financial, and legal documents between departments, clients, and partners. Checked document completeness and maintained delivery records.

Менеджер по работе с клиентами