Looking for a job

Achmad Rizky Akbar Maulana

@achmadrizkyakbarmaul

Customer Support Supervisor at PT Eagle Protect Security, supporting 100+ clients and coordinating 24/7 security operations.

Indonesia

Message

At PT Eagle Protect Security, I supervised seven Customer Support staff in a 24/7 environment supporting 100+ active clients. I handled client complaints and emergencies, and worked with the Head of Customer Support to develop and improve support SOPs.

I also coordinated emergency responses with local authorities and service providers, managed schedules for mobile guard control personnel and on-site guards, and designed patrol routes. Earlier, as Customer Support & Dispatcher at PT Eagle Protect Security, I responded to client complaints and dispatched security guards across client locations.

Experience

Work history, roles, and key accomplishments

Customer Support Supervisor

PT Eagle Protect Security

May 2025 - Aug 2026 (1 year 3 months)

Supervised and coordinated 7 Customer Support staff in a 24/7 security operations environment, managing service operations for 100+ active clients. Handled client complaints and emergencies, developed SOPs, and coordinated with multiple departments and local authorities.

Customer Support Team Supervision Emergency Response Dispatch Coordination SOP Development Operations Management Client Relations Scheduling

Customer Support & Dispatcher

PT Eagle Protect Security

Oct 2024 - Apr 2025 (6 months)

Provided customer service and operational support for 30+ active clients, responding to complaints via chat and phone. Coordinated emergency responses and dispatched up to 37 security guards across client locations.

Customer Support Dispatch Coordination Emergency Response Client Communication Operations Support

Customer Service & Operations Staff

Insyaawohrijik

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted customers in selecting shoe cleaning and treatment services, performed cleaning processes, and managed procurement of materials. Supported daily operations to ensure smooth workflow and customer satisfaction.

Customer Service Operations Management Procurement Quality Control