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Participated in a competitive 25-week training program facilitated through real-world case studies to solve business and technical issues. Completed weekly interactive cases focusing on technical concepts, including operating systems and infrastructure, identity and access management, and ethical hacking.

Utilized RF scanners to pick merchandise for customer orders at a rate of 100 items an hour. Applied attention to detail and adherence to safety standards (OSHA) while meeting aggressive order fulfillment goals.

Boosted team performance by applying Agile best practices, resulting in an 11% Net Promoter Score increase and improved delivery metrics tracked via JIRA. Mentored 3 Agile Delivery Leads, enhancing their facilitation and coaching capabilities through structured feedback and hands-on training.

Maintained transparent communication and collaboration around dependencies, impediments, and risk management in recurring scrum of scrum meetings and reported escalations up to leadership. Led cross-functional Agile teams through organizational change, aligning delivery with compliance standards, integrating vulnerability tracking, and remediation into daily workflows.

Executed change orders and upheld compliance with enterprise operational standards. Used Splunk to monitor systems, detect anomalies, and assist in incident triage and remediation.

Resolved billing discrepancies between the cardholder and merchant over the phone, ensuring a positive resolution between both parties, and ensuring customer satisfaction with the Capital One product. Successfully processed a chargeback case, recovering $3,000 for the cardholder in compliance with Mastercard dispute resolution guidelines.

Pursuing a Bachelor of Science in Cybersecurity and Information Assurance. Expected to complete the program in March 2028.

Completed a Cybersecurity Certificate program through the Career Choice Program. The program focused on practical cybersecurity skills and concepts.