Abuzar Khan
@abuzarkhan1
Customer support specialist with 2.5+ years delivering high-CSAT chat support for telecom and fintech.
IndiaWhat I'm looking for
I am a dedicated, detail-oriented customer support specialist with over 2.5 years of chat-based support experience across telecom and fintech sectors. I consistently maintain high CSAT (over 90%), manage 100+ chats daily, and have improved first contact resolution by 15% while using CRMs like Zendesk, Salesforce, and Freshchat.
I currently support a leading fintech client, reducing average response time by 20% and ensuring strict financial data security and confidentiality. I collaborate with cross-functional teams to escalate and resolve technical and account issues quickly, and I bring strong communication, troubleshooting, and CRM expertise to drive customer satisfaction and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Support Specialist
Revolut India Technology Pvt Ltd
Apr 2024 - Present (1 year 6 months)
Manage chat-based support for a fintech client, resolving digital payments, refunds, and KYC issues while ensuring data security and reducing average response time by 20%.
Senior Executive Customer Support
Tech Mahindra
Jan 2023 - Apr 2024 (1 year 3 months)
Provided chat support for a major telecom client, handling inquiries, plan activations, billing issues, and escalations; maintained CSAT >90% while managing 100+ chats daily and improved FCR by 15%.
Front Office Executive
Radisson Mumbai Goregaon
Jan 2020 - Dec 2020 (11 months)
Handled front desk operations, guest check-ins/outs, and guest relations, ensuring service quality and timely resolution of guest requests.
Front Office Associate
Fortune In Exotica Hotel
Sep 2019 - Dec 2019 (3 months)
Performed front office duties including guest reception, reservations, and basic concierge services while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
Frankfinn Institute
Diploma, Hospitality, Aviation and Travel Management
Grade: A
Completed a Diploma in Hospitality, Aviation and Travel Management awarded in 2019.
Dhanwate National College
HSC, Higher Secondary Certificate
Grade: 61%
Completed Higher Secondary Certificate (HSC) with a score of 61% in 2015.
St. Johns High School
SSC, Secondary Education
Grade: 62%
Completed Secondary School Certificate (SSC) with a score of 62% in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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