Open to opportunities

Abubakar Khan

@abubakarkhan

Message

I lead customer success and operations to improve processes, retention, and team performance.

United Arab Emirates

Message

What I'm looking for

I seek a customer success or operations role where I can lead cross-functional teams, optimize processes, drive retention, and grow within an innovative, collaborative company focused on measurable impact.

I am a dynamic professional with five years' experience across sales, customer success, operations, and e-commerce, with a track record of streamlining processes and boosting team performance.

At Novo Finance I led operations and customer success, reducing operational costs by 15% and increasing customer satisfaction and retention while managing a team of 10+. In a prior remote role I implemented customer success strategies that raised retention by 25% and cut churn 30%, and I have hands-on experience planning e-commerce product launches and marketplace listings.

I founded a Telegram-based forex signal channel delivering market analysis and trading strategies and am completing a BBA in Finance & Economics; I seek opportunities to scale operations, improve customer outcomes, and mentor teams.

Experience

Work history, roles, and key accomplishments

Operations & Customer Success Manager

Novo Finance Pvt Ltd.

Oct 2024 - Jun 2025 (8 months)

Managed day-to-day operations at a finance/trading firm, implementing process improvements that reduced operational costs by 15% and increased team productivity; led a 10+ person team and improved customer satisfaction by 20% through KPI-driven initiatives.

Operations Management Customer Success Process Improvement KPI Analysis Team Leadership Resource Allocation Cross Functional Collaboration Performance Management

Founder

NovoSignalsFX Ltd.

Sep 2024 - Jun 2025 (9 months)

Founded and managed a Telegram-based forex signal channel providing trading insights, strategies, and market analysis to subscribers to help optimize trade decisions.

Forex Analysis Signal Generation Market Analysis Trading Strategy Community Management Telegram Risk Management Financial Markets

Customer Success Supervisor

Easton Consulting Technologies

Jul 2023 - Oct 2024 (1 year 3 months)

Supervised a customer success team for finance/trading clients, driving a 25% increase in client retention and a 30% reduction in churn by implementing targeted success strategies and data-driven interventions.

Customer Success Customer Retention Stakeholder Management Data Analysis CRM Cross Functional Collaboration SaaS

Sales Coordinator & Assistant Supervisor

Capital Envelopes LLC

Sep 2021 - Apr 2023 (1 year 7 months)

Coordinated sales operations and CRM at a paper manufacturing firm, researching local markets to generate leads, maintaining sales records, and supporting the sales team to improve lead follow-up and service.

CRM Lead Generation Market Research Customer Service Sales Reporting MS Excel

E-commerce Sales Specialist

Jolta Technologies DMCC

May 2021 - Aug 2021 (3 months)

Managed ecommerce listings, content, and marketplace sales across Noon, Amazon, Carrefour, and Fordeal, overseeing order coordination and launches to ensure timely dispatch and sales execution.

Ecommerce Marketplace Management Noon Product Listing Content Creation order fulfillment Sales Strategy

Education

Degrees, certifications, and relevant coursework

Dubai Times College Institute (Affiliated with London Metropolitan University)

Bachelor of Business Administration, Finance and Economics

2025 - 2028

Enrolled in a three-year Bachelor of Business Administration program focusing on Finance and Economics at Dubai Times College Institute affiliated with London Metropolitan University, starting October 2025.