Looking for a job

Daniel Zuniga

@danielzuniga

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I improve customer operations, build SOPs and SLAs, and support fintech product launches.

United Arab Emirates

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What I'm looking for

I'm looking to improve customer operations and product experiences through process design, data-driven reporting, SOPs and SLAs, and team collaboration, particularly in blockchain and fintech environments.

I've supported customer service and operations at ShareRing in Dubai, delivering technical assistance in English and Spanish while turning customer and stakeholder feedback into product and process improvements.

I tested products before launch, created FAQs and user guides, produced customer-service reports, and developed SOPs, OLAs, SLAs, and process flowcharts. I also supported policy implementation toward ISO27001 certification.

At Devmark, I configured operational readiness for real estate project launches, coordinated experience-room logistics, managed inventories, and administered staff access, devices, SIM cards, and workplace records.

Earlier, I led hotel front operations at Hotel Parque Mexico and Hotel Coral y Marina, with responsibility for guest satisfaction, team development, service standards, revenue opportunities, and reporting. I also bring experience in retirement-fund investment advisory, aviation safety, and cryptocurrency trading.

Experience

Work history, roles, and key accomplishments

Current

Trader

Current

Self Employed

Jan 2022 - Present (4 years 8 months)

Engaged in long-term crypto investments since 2022 and active trading strategies including scalping, intraday, and swing trading since 2025. Utilizes platforms such as MT4, MT5, and Tradelocker.

Cryptocurrency Trading Meta Trader 4 Meta Trader 5 TradeLocker Scalping Intraday Trading Swing Trading

Operations Support Assistance

Devmark

May 2024 - Aug 2024 (3 months)

Configured office for real estate project launches, maintained inventories, coordinated logistics for experience room setups, and managed biometric data, emails, and IT devices for staff.

Inventory Management Logistics Coordination Office Setup IT Support Biometric Systems

Customer Service Executive & Operations Support

ShareRing

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered technical assistance in English and Spanish, analyzed customer feedback for product improvements, conducted pre-launch testing, and developed FAQs and SOPs. Contributed to ISO27001 certification and created flow charts for company processes.

Customer Service Technical Support Bilingual English Spanish Data Analysis SOP Development ISO 27001 Flowcharting FAQ Development

Cabin Crew

Aeromexico

Jan 2019 - Dec 2020 (1 year 11 months)

Executed safety protocols, managed emergency procedures, ensured cabin readiness, and maintained clear communication with flight deck and crew. Focused on passenger well-being and regulatory compliance.

Safety Procedures Emergency management Customer Service Teamwork Regulatory Compliance

Operations Manager

Hotel Parque Mexico

Jan 2016 - Dec 2018 (2 years 11 months)

Managed front operations, ensured guest satisfaction, led the front team, and maximized revenue sources. Provided staff training and enforced health and safety regulations.

Operations Management Team Leadership Guest Satisfaction Revenue Management Corporate Trainer Health and Safety

Executive Advisor

Afore XXI Banorte

Jan 2012 - Dec 2016 (4 years 11 months)

Managed retirement funds and oversaw investment strategies and portfolios to maximize returns while mitigating risks. Conducted extensive market research to support investment decisions.

Investment Management Retirement Funds Portfolio Management Market Research Risk Mitigation

Front Desk Manager

Hotel Coral y Marina

Jan 2012 - Dec 2012 (11 months)

Led front operation teams in providing exceptional guest service, managed reservations, financial reconciliation, and maintained quality customer service standards. Performed end-of-shift procedures and collected guest feedback.

Front desk management Customer Service Reservations Financial Reconciliations Team Leadership