Open to opportunities

Abraham Jimoh

@abrahamjimoh

I’m a senior customer support representative and trading educator delivering exceptional user support and market insights.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can lead customer support for trading products, solve complex user issues, and improve workflows with cross-functional teams—while continuing to share trading education through clear, analytical communication.

I’m a Senior Customer Support Representative at Bitunix, where I resolve complex futures trading and account issues for global users and help maintain exceptional customer experiences. I’m also recognized with multiple company awards for technical expertise, collaboration, and service quality, and I partner across product, tech, and marketing to improve support workflows and integrate user feedback.

Alongside customer support, I coach traders through self-employed Crypto Derivatives & On-Chain education, designing multi-month trading masterclasses covering technical, fundamental, and on-chain analysis. I advise on portfolio construction, risk management, and macroeconomic drivers, and I build and test trading systems grounded in market structure and fundamental drivers. Earlier, I also delivered 1000+ research and technical writing projects as a copywriter/technical writer/research writer.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Rep

Current

Bitunix

Jun 2024 - Present (2 years)

Resolved complex crypto futures trading and account issues for global users, ensuring exceptional customer experiences. Collaborates with product, tech, and marketing teams to improve support workflows and integrate user feedback.

Customer Support Crypto Futures Support Technical Problem Solving Cross Functional Collaboration Workflow Optimization User Feedback Customer Experience

Current

Trading Coach & Consultant

Current

Self Employed

Jan 2024 - Present (2 years 5 months)

Designed and led multi-month trading masterclasses covering technical, fundamental, and on-chain analysis, with mentorship for beginner-to-intermediate traders. Advised on portfolio construction, risk management, and interpreting macroeconomic events.

Technical analysis Fundamental analysis On chain Analysis Forex Analysis Portfolio Construction Risk Management Mentorship Critical Thinking

Current

Crypto Futures Trader

Current

Self Employed

Oct 2021 - Present (4 years 8 months)

Trades spot and crypto derivatives markets using technical, fundamental, and on-chain analysis. Developed and tested trading systems based on market structure and fundamental drivers, focusing on Forex fundamental analysis, commodity correlations, and risk management.

Crypto Futures Trading Spot Trading Derivatives Trading Technical analysis Fundamental analysis On chain Analysis Risk Management

Country Manager (Financer)

Financer U.S.

Oct 2022 - Jun 2024 (1 year 8 months)

Authored SEO-optimized articles on crypto, investing, and personal finance to improve engagement and traffic. Collaborated with SEO, design, and marketing teams to strengthen content strategy and editorial quality, expanding Financer’s U.S. content footprint.

SEO Content Writing Copywriting Content Strategy Technical Writing Research Marketing Coordination Audience Engagement

Technical & Research Writer

Freelancer.com

Dec 2017 - May 2022 (4 years 5 months)

Delivered 1000+ research and technical writing projects across finance, crypto, gambling, and marketing domains. Helped clients communicate complex financial concepts using clear, audience-friendly language.

Technical Writing Research Writing Copywriting Crypto Writing Gambling Content Client Communication Content Quality