Open to opportunities

Abhay Kumar

@abhaykumar5

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Customer operations leader and crypto/fintech specialist driving market expansion and high-volume growth.

Zimbabwe

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What I'm looking for

I'm looking for a role where I can lead customer operations or advise on market expansion in crypto/fintech, driving growth, high SLAs, and cross-border support.

I am a results-driven BBA graduate with hands-on experience leading customer operations and advising strategic market expansion in international gaming and fintech. I drove rapid operational wins — earning a Team Leader promotion in 17 days — and led 24/7 support across multiple markets while consistently meeting 95%+ SLAs.

I bring deep knowledge of cryptocurrency ecosystems (wallets, exchanges, P2P) and practical expertise in payments troubleshooting, community management, and growth-focused content strategy. I'm disciplined, metrics-oriented, and skilled at designing entry strategies that produce large customer acquisition and product rollouts.

Experience

Work history, roles, and key accomplishments

Telegram Channel Manager

Unknown

Managed advertising and daily content for a high-traffic Telegram community for one month, optimizing post scheduling and content formatting to improve user retention and engagement.

Telegram Management Community Engagement Content Editing Analytics User Retention Communication

Customer Support Team Leader

Unknown

Promoted to Team Leader within 17 days and led 24/7 international support for Philippines and Bangladesh, maintaining 95%+ SLA while advising on market expansion that launched a dedicated Bangladesh platform and 7–8 additional sites.