Aliya Naeem

Delivered professional and empathetic support to users on a 12/4 basis, resolving user queries related to deposits, withdrawals, trading, bonuses, and KYC with a focus on accuracy and clarity. Managed customer interactions through Zendesk across live chat and email, while also creating and maintaining internal documentation, user guides, SOPs, and reports to improve operational efficiency.

Managed and moderated the Nigella Chain community across various platforms. Engaged with community members to promote upcoming events and updates, and resolved community inquiries and issues, ensuring a high level of satisfaction.

Managed and moderated communities across multiple crypto projects, promoting project updates and engaging with users to increase participation. Provided customer support and resolved issues within each community.

Assisted users with account setup, mining configurations, payouts, and technical troubleshooting, providing timely support via tickets, chats, and emails. Collaborated with technical teams to resolve complex issues efficiently, ensuring customer satisfaction.

Provided customer support to users of ProBit Global Exchange, handling inquiries related to transactions, account management, and platform features. Assisted in managing community-related issues and feedback.

Focused on Management, Marketing, or Communications, providing a strong foundation in business principles relevant to customer support and organizational leadership.

Emphasized customer service tools and technologies like Zendesk, equipping me with practical skills for modern customer support environments.

Covered best practices, communication skills, and customer relationship management, enhancing my ability to deliver high-quality customer service.

Included modules on social media management and online community engagement, providing skills essential for community management roles.

Focused on resolving disputes and managing customer complaints effectively, crucial for maintaining positive customer relationships.

Enhanced verbal and written communication skills, which are crucial for effective customer support roles and public interaction.

Familiarized me with tools like Zendesk, improving my proficiency in using industry-standard CRM software for customer support.

Improved empathy and customer interaction skills, enabling more effective and compassionate communication with users.