Abosede Aluko
@abosedealuko
Detail-oriented customer support specialist with strong CRM and communication skills.
NigeriaWhat I'm looking for
I am a detail-oriented customer support specialist with over five years' experience delivering high-quality service across email, chat, and phone channels. I have extensive experience with CRM systems, Avaya and Agility, and a strong record of resolving customer complaints with high satisfaction and reducing response times through efficient prioritization.
I bring experience in frontline roles including agent, receptionist, supervisor, teacher and rider manager, and a background in problem solving, data analysis of customer feedback, and maintaining accurate records. I am dedicated, organized, and committed to applying my skills to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Rider Manager
Oride (Opay)
Jan 2020 - Jan 2020 (0 months)
Managed rider operations for Oride (Opay) in Ibadan, coordinating deliveries and rider performance to meet service-level targets.
Customer Care Agent
MTN
Jan 2015 - Jan 2020 (5 years)
Delivered multi-channel customer support as an MTN contact center agent, handling 50+ inquiries daily and maintaining a 95% satisfaction rating while reducing response time by 30%.
Teacher (NYSC)
Orile Kempa Comprehensive High School
Jan 2014 - Jan 2015 (1 year)
Delivered classroom instruction and student assessment during NYSC deployment, preparing lessons and maintaining student records.
Receptionist
Guinness Nigeria
Jan 2006 - Jan 2007 (1 year)
Managed front-desk operations and visitor relations for Guinness Nigeria, ensuring smooth reception duties and accurate record-keeping.
Supervisor
Mufu Lanihun Group
Jan 2005 - Jan 2006 (1 year)
Supervised operations and staff at Mufu Lanihun Group, coordinating daily activities to meet operational targets and maintain service quality.
Education
Degrees, certifications, and relevant coursework
EUEkiti State University
Bachelor of Arts, Philosophy
Graduated from Ekiti State University with a Bachelor of Arts in Philosophy in 2013.
Saint Gabriel Secondary Commercial School
Secondary School Certificate, Secondary Education (Commercial)
Completed secondary education at Saint Gabriel Secondary Commercial School in Mokola, Ibadan, Oyo State, finishing in 2004.
Ibukunolu Nursery and Primary School
Primary School Leaving, Primary Education
1998 -
Attended Ibukunolu Nursery and Primary School in Ibadan, Oyo State beginning in 1998.
Availability
Location
NigeriaAuthorized to work in
Job categories
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