Abiola Ola

I’m a Customer Service and Customer Experience professional with 5+ years of experience across telecommunications, human resources, and production environments, including Huawei Technologies Nigeria. I’m skilled in issue resolution, high-volume customer interaction, and empathetic communication, with a proven ability to streamline processes and support both customers and internal teams.

In my current remote role at Nelly Production, I handle 80–100 customer interactions daily across chat, email, and phone. I resolve and escalate issues using structured triage and CRM systems, maintain accurate records and follow-ups in HubSpot and Zendesk, and consistently focus on timely, efficient solutions.

Earlier, I worked as a Sales Development Representative (remote – U.S. Real Estate), managing outbound outreach and maintaining accurate CRM pipeline updates. Before that, as a Human Resources Executive at Huawei Technologies Nigeria, I handled employee relations, resolved workplace issues, and coordinated cross-functional teams—using tools like Google Workspace for documentation and reporting.