As a VIP Account Manager in iGaming, I serve as the main point of contact for clients and support players across digital channels.
I assist with account verification and KYC queries, and investigate deposit, withdrawal, and other payment issues with relevant teams.
In my current remote role, I manage player conversations and complaints while maintaining service quality and response-time standards. I also share recurring account, payment, and platform issues with internal teams.
At Tingtel, I provided digital-channel customer support, investigated complaints, documented interactions, and followed up with internal teams to resolve customer issues.
