At NDA, I provide iGaming customer support through email and digital channels, helping players with account questions and service concerns.
I investigate issues, handle complaints, and escalate complex cases to the appropriate teams. I also follow up on escalations and maintain customer profiles, tickets, and interaction records in CRM systems.
At Crevance, I supported customers primarily by email and helped improve support efficiency through organized inbox and ticket management. I’m experienced with Zendesk, HubSpot CRM, Freshdesk, and other support tools.
