Open to opportunities

Abigael Hazell

@abigaelhazell

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Data-driven social media, project coordinator, and community manager driving measurable growth and retention.

United States

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What I'm looking for

I’m looking for a fast-paced team where I can own social/community programs, run data-driven content and lifecycle email campaigns, and collaborate cross-functionally to grow audiences, revenue, and retention with clear goals and autonomy.

I’m a communications and operations professional with 6+ years of experience in social media management, community moderation, marketing coordination, and client-facing support in fast-paced environments. I build trust with stakeholders, stay cool under pressure, and follow through without being micromanaged.

In my most recent role, I grew Instagram by 14,000%+ through a data-driven content strategy and a structured publishing calendar, while maintaining a consistent brand voice across community touchpoints. I also generated $200K+ in fundraising revenue by coordinating cross-platform digital campaigns, managing email activation via Mailchimp, and monitoring performance in Instagram Insights and Excel to adjust strategy in real time. I’ve supported high-volume customer work as well—maintaining 95% retention and strong satisfaction scores—by using organized case workflows in Notion and calm, empathetic communication during escalations.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Organization for Transformative Works

Aug 2023 - Jan 2026 (2 years 5 months)

Developed and executed a data-driven Instagram content strategy, growing followers by 14,000%+ while maintaining consistent brand voice. Coordinated cross-platform fundraising campaigns to generate $200K+ revenue and exceeded targets by 90% through real-time performance monitoring and rapid content adjustments.

Sprout Social Excel Community Moderation Content Strategy Fundraising Performance Monitoring

Digital Marketing Apprentice

Team Jackie Porter

Jan 2024 - Aug 2024 (7 months)

Drove 200% social media growth by managing high-volume content production and repurposing long-form material into platform-optimized posts with maintained editorial quality. Achieved 89% subscriber retention by building segmented lifecycle email campaigns using behavioral data from Mailchimp and Sprout Social, and secured 10 B2B partnerships through targeted LinkedIn outreach.

Social Media Growth Content Repurposing Mailchimp Sprout Social behavioral data analysis Partnership Development

Customer Service Representative

Samsung

Jun 2021 - Oct 2023 (2 years 4 months)

Maintained 95% monthly customer retention across 150+ daily interactions by delivering empathetic, solutions-focused support and managing case workflows in Notion. Sustained 90%+ customer satisfaction for six consecutive months through cross-team collaboration, tailored communication, and professional escalation handling.

Customer Support Customer Retention Notion Case Management Escalation Handling Team Collaboration

Content Creator

Self-Employed

Apr 2019 - Feb 2023 (3 years 10 months)

Independently owned end-to-end content operations, growing impressions by 500% and website traffic by 200% through strategy, scheduling, and performance analysis from ideation through reporting. Managed all publishing workflows without external oversight to maintain consistent output and measurable results.

Content Strategy Content Scheduling Performance Analysis Publishing Operations Audience Growth Reporting Content Management