Kalista Trout

I’m a Community Operations Specialist who builds data-driven playbooks to boost customer satisfaction, streamline processes, and keep delivery on track. I’ve achieved an average 103% completion rate by defining clear cross-functional roles across Community, Engineering, and Customer Enablement teams, strengthening collaboration and outcomes.

I lead hypothesis-driven initiatives that test and recommend product features to optimize the customer experience and drive continuous improvement. I also manage high-volume support workflows—prioritizing over 2,000 tickets in 2024 with a 95% on-time response rate—and create tools like a Help Center & FAQ to improve customer self-service.

From community growth to operational excellence, I run targeted email and referral campaigns that increased growth by 38%, and I coordinate customer engagement across support channels and social initiatives. I’m comfortable owning projects end-to-end with systems like Hubspot, Asana, and Jira, while maintaining strong quality assurance through knowledge base management and accurate account updates.