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Abhishek Verma

@abhishekverma20

Sales operations specialist at Caterpillar Signs who managed Magento order processing and customer support across chat and email.

India

Message

What I'm looking for

I'm seeking a full-time role with a structured operations team.

At Caterpillar Signs, I managed sales backend administration and end-to-end Magento order processing for a signage and print product catalog. I also handled customer queries, artwork clarifications, and delivery status requests through Freshdesk.

I coordinated with sales, design, and production to keep order statuses accurate, and maintained daily order and customer trackers in Excel. Before becoming an Associate, I supported the sales team's outreach and follow-up with customer databases and validated contact records.

I'm currently freelancing in operations support and B2B lead generation, including data mining, prospect list building, and CRM data cleanup. At Group Bayport, I contributed to a 30% increase in qualified leads and helped improve lead-to-opportunity conversion by 20%.

Experience

Work history, roles, and key accomplishments

Current

Freelance Operations and Lead Generation Support

Current

Self Employed

Apr 2024 - Present (2 years 7 months)

Delivered back office and lead generation support to small and mid sized B2B clients, including data mining, prospect list building, and CRM data cleanup. Managed client communication and deliverables independently with zero supervision.

Data Mining Prospect List Building Data Cleaning Google Sheets Client Communication

Associate, Sales Operations

Caterpillar Signs

Jun 2023 - Apr 2024 (10 months)

Managed sales backend administration including end to end order processing in Magento for a signage and print product catalog. Owned non voice customer communication across chat and email, resolving order queries and delivery status requests through Freshdesk.

Magento Freshdesk Excel Order Processing Customer Support Live Chat Email Support

Sales and Operations Intern

Caterpillar Signs

Nov 2022 - May 2023 (6 months)

Compiled and maintained customer information databases in Excel to support the sales team's outreach and follow up cycles. Cleaned and validated customer records, improving the reliability of contact data used for outbound campaigns.

Excel Data Entry Data Cleaning Database Management

Lead Generation Intern, B2B

Group Bayport

Jan 2022 - Jul 2022 (6 months)

Ran lead generation for B2B customers across the print and signage vertical, contributing to a 30% increase in qualified leads. Introduced revised prospect research and qualification criteria that lifted lead to opportunity conversion by 20%.

Lead Generation B2B Prospect Research Lead Qualification Sales Support